1. Who is responsible
PixShard is operated by Kaio Victor Noleto Alencar Jansen. For privacy questions or to exercise your rights, contact suporte@pixshard.com. This policy covers the game, its apps and pixshard.com.
2. Account and game information
When you create an account, we store your account name, email, password hash and account identifiers. We store characters, equipment, inventory, progress, contracts and other game state so online progress can be restored. Guest progress may remain on your device until you link an account. If you choose Google or Apple sign-in, we use the provider’s account identifier and the email authorized by you to authenticate your game account. Apple may provide a private relay address when you choose Hide My Email. We do not receive your Google or Apple password, and we do not automatically combine accounts just because their email addresses match. Apple authorization tokens needed to manage that connection are encrypted on our server; the connection is revoked when an Apple-linked account is deleted.
3. Social features and public information
Your character name, class, level, ranking and other public game information can be visible to other players. We process friend connections, groups, chat messages, reports and your visibility preferences to provide social features and handle abuse. Optional connected services, such as Twitch, Kick or Discord, are used only when you connect them; the information received depends on that service and your authorization.
4. Security, usage and diagnostics
Our systems process IP address, user agent, device or browser information, approximate country derived from network information, session identifiers and our own installation or visit identifiers. We also record game activity, progression and technical events to protect accounts, investigate problems, prevent cheating and understand how the game is used. We do not use the iPhone advertising identifier (IDFA).
5. Purchases
We store purchase references, purchased benefits, payment status and entitlement history. Apple processes in-app payments on Apple devices; Stripe processes payments on our website. We do not receive or store full payment-card numbers. The payment provider applies its own privacy policy.
6. Support
When you contact us, we process your email, message and information you choose to provide so we can respond and investigate. Avoid including sensitive information that is not needed for your request.
7. Website analytics and advertising
Our website uses analytics and may use Meta technologies to measure visits and advertising performance, including browser identifiers and interaction events. These technologies are separate from the native iPhone game. Browser controls and tracking-protection settings can limit cookies. Our support and privacy pages do not load advertising or analytics scripts.
8. Why and with whom we process information
We process information to provide the game and account services, fulfill purchases, answer support requests, keep the service secure and meet legal obligations. Where applicable, processing relies on the service agreement, legal obligations, legitimate interests with appropriate safeguards, or consent. Providers that support hosting, email delivery, authentication, connected features and payments may process information for these purposes. Their infrastructure may be outside your country. We do not sell player account data.
9. Retention
We keep account and game information while needed to provide your account and the game. Support, security and diagnostic records are retained according to their purpose and operational needs. After an account-deletion request, access is disabled and deletion is processed; payment records and limited fraud-prevention or legal records may be retained where required or justified. Backup copies age out through the backup lifecycle and are not used to restore a deleted account to active play.
10. Your choices and rights
Depending on applicable law, you may request access, correction, deletion or information about processing. Contact suporte@pixshard.com from the account email; we may need reasonable proof of ownership. You can manage linked services and game privacy preferences where offered. In the iPhone app, account deletion is available from Account at character selection or through the pause menu. Apple-only accounts can confirm ownership with Apple sign-in without creating a password or revealing a personal email. Uninstalling the app does not automatically delete an online account. Deleting an account does not automatically refund purchases. Apple subscriptions, if any, must be managed in your Apple account settings.
11. Children and safety
PixShard contains fantasy combat and online social features. Follow the age rating shown in your local app store. If you believe a child provided personal information without the authorization required by local law, contact us so we can investigate and take appropriate action.
12. Changes
We may update this policy as the service changes. The date above identifies this version. Material changes will be communicated through an appropriate game or website notice. Questions can be sent to suporte@pixshard.com.